Terms & Conditions

• All group quotations are provided by our central reservations office in writing detailing hostel, pricing and room types available, etc. Hostel, room type availability and prices quoted are subject to availability at time of making a confirmed booking.
• We can make a provisional booking for your group to guarantee availability and prices quoted to you (this will allow time to source flights etc). All provisional bookings must be advised in writing and an expiry date agreed.
• In order to fully confirm a group booking, a 25% non refundable booking deposit is required.
• The final payment for group bookings is due 6 weeks prior to arrival date. For groups booked less than 8 weeks prior to arrival date, full payment is required at the time of booking in order to confirm your group.
• Six to four weeks prior to the arrival date, we require a passengers' rooming list, their estimated time of arrival and departure at the hostel (so that they know who the group members are and what time to expect them at the hostel at), the group leader's name and contact telephone number and any other group's missing information, like dietary requirements and menu choices if meals were booked, outline itinerary for a day trip, etc. The information required will depend on the type of services booked.

• Groups of 8 persons + are required to fill in a code of conduct form on check in at our hostels and leave a fully refundable room deposit.

  The deposit which the group pays is € 300.00 per group (if large group – i.e. 2 classes travelling together, then each class must pay the € 300.00 security deposit). At Gabriel House in Cork, Security deposit is € 30.00 pppn or min € 500.00 per group depending on group size. Please note that the hostels require payment of the security deposit by Group Leader credit card – this is to avoid too much cash being kept in the hostel premises. Please ensure group leaders are made aware of this at the time of booking and also prior to arrival in Ireland. Provided no damage is caused at the hostel during the group stay, the security deposit will be refunded in full. If damages are caused, the management of the hostel will liaise directly with group leader on site re covering for damages.
  
  In these booking terms and conditions the words “you” and “ your” refer to the group leader (or Agent) – who accepts these booking terms on behalf of all persons in the group. By accepting the terms & conditions, the group leader (Agent) confirms that he/she is so authorised and that all group members agree to be bound by these booking terms and conditions. The group leader must be at least 18 years old. Group leaders are responsible for organising all payments due to Celtic Group Hostels.

These terms and conditions apply to groups with max fifty participants – for groups with over fifty participants (i.e. university tournaments – please contact our reservations department for special terms and conditions).

Confirmation & deposit payment

Before your group booking can be fully confirmed, a 25% non refundable booking deposit of the total due is required by CGH. No group booking is fully confirmed until this booking deposit is received by CGH.

NOTE - For groups booked less than 8 weeks prior to arrival date, full payment is required to confirm a booking.

Deposit due dates

A deposit due date for your group will be issued by CGH in writing. It is important that your deposit is paid before/on this date. CGH will hold your accommodation until the deposit due date – this will guarantee prices and availability quoted to you. If your deposit is not received before the due date, we will send you a reminder to pay the deposit. Upon agreement we can extend the deposit deadline, should your group require more time to collect deposits, etc. (deposit extensions must be agreed in writing with CGH Office).

Final payment

Final payment must be made 6 weeks prior to the arrival date. If your group’s final payment is not received 6 weeks prior to arrival date, we will send you a reminder to make the payment. Failure to make the final payment date may result in your group booking being cancelled and your booking deposit being forfeited.

Payment methods

You can pay your deposit and final payment in two ways:

Bank transfer

Payment must be made in Euros to the following account:

Bank: Bank of Ireland
Address : College Green, Dublin 2
Account
Number : 52214086
Sort Code : 90-00-17
IBAN Code : IE78 BOFI 9000 1752 214086
BIC : BOFIIE2D

Notes: To validate payment by bank transfer – notification must be received from Bank of Ireland to Celtic Group Hostels. It is important that you allow sufficient time for the transfer to reach the Celtic Group Hostels account. Please check with your bank for details.

When making payment by bank transfer, it is also important that you reference the payment being transferred to your group name and travel dates and booking reference that we provide you with. All bank charges must be incurred on your side of the transaction.

Credit card payment
If you wish to pay by credit card – we can send you a secure payment link to do so from our merchant Stripe.

Please allow a 3% transaction fee for credit card payments.

**Credit cards we accept are: Visa or Mastercard

Pro-forma invoices
Pro-forma invoices will be issued for the deposit and final payments.

Cancellation policy

This will vary depending on the accommodation(s) you are booking. We will always advise at the quotation stage what the specific accommodations offered cancellation policy is (for example refundable or non refundable deposits, etc.).

For cancellations received less that 6 weeks prior to arrival date, full cancellation fees apply.

Force majeure
We regret that we cannot accept liability or pay any compensation where the performance or prompt performances of services booked is prevented or affected by “Force Majeure”. In these booking conditions “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control.

Group details
The group organiser/agent agrees to provide full details of group (age, type – junior/adult, school, choir, sport, etc.) at the time of booking. The Management of your accommodation booked have the right to refuse admission if details provided by you on your group are incorrect.
The group organiser/agent agrees to provide flight/arrival details for the group on confirmation and a full name list for the group no later than four weeks before arrival date.

Noise/security deposit policy

Groups of 8 persons + are required to fill in a code of conduct form on check in at our hostels and leave a fully refundable room deposit.

The deposit which the group pays is € 300.00 per group (if large group – i.e. 2 classes travelling together, then each class must pay the € 300.00 security deposit). At Gabriel House in Cork Security deposit is € 30.00 pppn or min € 500.00 per group depending on group size. Please note that the hostels require payment of the security deposit by Group Leader credit card – this is to avoid too much cash being kept in the hostel premises. Please ensure group leaders are made aware of this at the time of booking and also prior to arrival in Ireland.

Complaints procedure
In the unlikely event that you have any reason to complain or experience any problems with your accommodation, you must immediately inform the hostel reception at the time in order to allow the hostel to provide a remedy on the spot. Most problems can be dealt with quickly.

Issues with services must be brought to the attention of our office at the time of occurance in order to give both the supplier and CGH the opportunity to resolve the issue. We can not enterain any complaints or requests for compensation if issues are not raised with CGH at the time of occurance.

However, if you remain dissatisfied – we recommend that written notification be given to Celtic Group Hostels. A copy of this written complaint with a cover letter (including your group name and dates of travel) should be sent to us within 7 days of your departure date. We regret that we cannot investigate any complaints, which are not notified entirely with this term.

In certain cases, CGH may alter these conditions and cancellation to reservations charges as it sees fit. CGH agrees to communicate any new conditions to the group organiser/agent at the time of booking.