Your Hostel Stay - What to Expect

For our hostel partners, the safety of guests and staff is paramount, and each hostel has created their own COVID-19 Group Health & Safety Policy so that groups know exactly what to expect from their stay and how it will work from pre-arrival, check-in, and through to departure for your group. Use the links below to download a specific hostels policy.

• RECEPTION & CHECKING IN

Checking in

A group leader can only queue and check the group in as the numbers in reception must be limited to comply with social distancing & safety requirements. The remainder of the group can wait outside. Key cards/room numbers & safety instructions will be issued to the group leader for the full group. Key cards/room numbers & safety instructions will be issued to the group leader for the full group. Group leaders must use their own pen to complete the code of conduct.

Contactless / card payment

For your safety any services you add on at check in – i.e. additional towels or lockers payment must be made by card or contactless. With regards to the code of conduct security deposit – this also must be paid on card.

Cleanliness & safety

Hand sanitiser stations on entrance to the building and at reception; plexiglas shielding screens at reception desk; COVID-19 information ; floor markings and queueing system to comply with the 2 metre social distancing requirement.

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• ACCOMMODATION

Capacity in dorms

For your safety, reduced occupancy will apply in dormitories to comply with the 2-metre social distance regulation. Beds will be spaced out, and alternative bunks used<TOP bed on one bunk > BOTTOM bed on the other bunk.

Fixed rooming allocation

Before arrival, we kindly ask that you provide us with a full rooming list, including which students are staying in each room. We will then use this list to allocate specific room numbers for your group. It is essential that all students stay in their rooms provided for the duration of their visit - this is to assist with the contact tracing requirement needed, should an outbreak of COVID-19 arise during your group trip.

Cleanliness & safety

Rooms cleaned in accordance with guidelines and thoroughly disinfected after every departure.

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• FACILITIES AT THE HOSTEL

Breakfast

While hostels can’t operate self-service buffets during this time for guest safety and social distancing requirements, we’ve still got breakfast covered - an alternative grab and go option will be available.

Self-catering kitchen - limited access for safety

During the initial re-opening, there will be limited access to the self-catering kitchen to comply with social distancing requirements. It will be available, but to ensure guest safety capacity will be limited, and it must be pre-booked in advance of arrival to ensure this.

All Kitchen crockery and utensils have been removed from the kitchen to minimise the risk of cross-contamination and will be assigned for your group if you have a pre-booked slot.

Luggage storage facilities

At this time, no general luggage room facilities will be available. However, for groups, it will be possible to allocate a bedroom (subject to availability) for your group’s luggage if you arrive before check-in time/depart late. For your safety, please note access to this luggage room will be strictly limited to one visit before check-in and/or one visit after check out.

Communal spaces

Seating/tables will be spaced out at a safe distance in accordance with the 2-metre social distance requirement.

Cleanliness & safety

Hand sanitiser in all public areas; floor markings to ensure social distance, specialised cleaning of all touchpoints regularly throughout the day.

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